We deliver dreams.
We do our best to process your order as soon as possible. All products from our web site are shipped from our Seattle, WA warehouse. The buyer is responsible for all charges and payments of customs clearance fees, duties and taxes if any.
Most orders are processed within 12-24 hours. Orders are not shipped on weekends or holidays. Some delivery delays can occasionally occur.
Free ground shipping to anywhere in the Continental US for any amount.
Simply look for the small logo under the item price to enjoy free shipping on selected items throughout the store. If the items in your order qualify for “free shipping” and total $1 or more, your order ships FREE!
If shipping charges exist for your order, the cost will be calculated and displayed at checkout based on your delivery address.
– Occasionally shipping charges exist for your order when shipped to rural areas. If this is the case, the cost will be calculated and displayed at checkout based on your delivery address.
– Overnight delivery is only available for orders with delivery addresses within the continental United States. To qualify for same-day shipping, all orders must be placed before 2 PM (Pacific Time). All orders placed after 2 PM will ship out the following business day (unless overnight weekend was used).
– Rush orders placed after noon (Pacific Time) will be shipped the following business day.
LTL Shipping – Less Than Truckload Freight Shipping Services
For large and oversized products, we use LTL shipping. After your product ships from our warehouse, you will receive an email containing tracking information and details about the freight carrier assigned to your order.
Shortly following the shipment, you will be contacted by the carrier to set up a delivery date. CUSTOMERS MUST BE PRESENT FOR THE DELIVERY OR FEES FROM THE FREIGHT COMPANY WILL INCUR. Please download and read carefully the Freight Receiving Instructions before the arrival of your package.
Transit times vary depending on your delivery area.
For inquiries about LTL shipping, please email – firstname.lastname@example.org.
LTL Shipping Options are as follows:1) Curbside Delivery – FREE by default for US continental areas.
Curbside delivery is our standard delivery method and is free for all freight orders. Important: The customer must be available to receive the delivery or fees will incur. The customer is responsible for unloading the crate, removing the crate (if needed), to check for damage and moving the product to the desired location. Curbside delivery does not include any additional services such as setting the product in place, unpacking, plugging in, installation or debris removal. For an additional cost, customers may request a second person to assist with unloading. See “Second Man Delivery” below for more information. Additional costs may be applied for specific areas that require additional equipment for delivery.
2) “Second Man“ Delivery – Second Man Delivery is optional and can be added on during checkout. This addition includes a second man to help unload your product from the truck to your driveway if you are unable to do this yourself. Please note: this option does not include movement from your driveway to the place of your choosing.
3) Inside Delivery* – Inside Delivery is optional and can be added on during checkout. This addition includes a second man to help unload your product from the truck if you are unable to do this yourself. Inside Delivery includes unloading your products and placing them in the area of your choice, such as inside your home or in your backyard. Please note: placement must be on the same initial level with no more than 3 stair steps. *Note: On occasion Inside Delivery is not able to be fulfilled. In this occurrence, our shipping team will issue a refund for the Inside Delivery fee.
Special LTL Ship Time
Gates and Fencing: Shipping generally takes 7 – 15 Business Days
Saunas: Shipping generally takes 7 – 20 Business Days
We reserve the right to choose a shipping carrier for any international orders without any notices to the customer, to avoid any extra custom fees or any other fees that may apply.
We do our best to choose the best shipping method for each order.
Brokerage fees may apply.
We will contact you after your order has been placed if these fees occur.
Notice: If you want to use a specific carrier, please add a note/memo to your order and we will contact you if there will be any extra cost for shipping.